Warranty Information

Hard Sided Coolers Warranty

Outdoor Recreation Company of America warrants ORCA Hard Sided Coolers to be free from manufacturers defects in material or workmanship under normal use and service for a lifetime from the date of original purchase. This warranty is your exclusive warranty and there are no warranties that extend beyond the description warranted here. If warranty applies, ORCA Coolers shall either repair the product or component or provide you with a replacement product or component if it provides defective under the terms of this warranty within the lifetime of the original purchaser. The warranty is not transferable. Owner must present original proof of purchase from an Authorized ORCA Coolers Dealer to obtain warranty service. Dealers, service centers or retail stores do not have the right to change the terms and conditions of the warranty. This warranty is not valid if the product or components have been: (1) used commercially, (2) damaged through abuse, misuse or neglect, (3) damaged in an accident, (4) unreasonably used or used for any purpose for which it was not intended, (5) repaired or altered in any way from its original configuration, (6) damaged due to any act of nature (7) purchased as a blemished cooler. Normal wear and tear, including dents, slight warping, scratches, discolouration, fading, nonsticking graphics or wear to skid pads is not covered under this warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. ORCA Coolers is not responsible for incidental or consequential damage resulting from any malfunction. ORCA Coolers reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the possession of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes. Repaired or replaced coolers will be same size and color as defective cooler. Please carefully review the care instructions manual for proper use and care of your ORCA Cooler. Damaged products must be returned directly to ORCA Coolers, in its original box or adequate packaging, freight prepaid at customer’s expense. Please include a copy of original sales receipt and the return authorization number with the product. To obtain a Return Authorization number, please contact us using the form below.


Returns/Exchanges

Returns/Exchanges are at the discretion of ORCA. You must complete the warranty request form to obtain authorization. If approved, a 20% restocking fee will be charged for a return and you are responsible for shipping the item(s) back to ORCA. Contact ORCA for further details.

ORCA POD AND PODSTER WARRANTY

The ORCA POD carries a 3 year warranty against manufacturers defects in material or workmanship under normal use and service. This warranty is your exclusive warranty and there are no warranties that extend beyond the description warranted here. If warranty applies, ORCA Coolers shall either repair the product or component or provide you with a replacement product or component if it provides defective under the terms of this warranty within the lifetime of the original purchaser. The warranty is not transferable. Owner must present original proof of purchase from an Authorized ORCA Coolers Dealer to obtain warranty service. Dealers, service centers or retail stores do not have the right to change the terms and conditions of the warranty. This warranty is not valid if the product or components have been: (1) used commercially, (2) damaged through abuse, misuse or neglect, (3) damaged in an accident, (4) unreasonably used or used for any purpose for which it was not intended, (5) repaired or altered in any way from its original configuration, (6) damaged due to any act of nature. Normal wear and tear, including dents, slight warping, scratches, discolouration, fading, nonsticking graphics or wear to skid pads is not covered under this warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. ORCA Coolers is not responsible for incidental or consequential damage resulting from any malfunction. ORCA Coolers reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the possession of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes. Please carefully review the care instructions manual for proper use and care of your ORCA Cooler. Damaged products must be returned directly to ORCA Coolers, in its original box or adequate packaging, freight prepaid at customer’s expense. Please include a copy of original sales receipt and the return authorization number with the product. To obtain a Return Authorization number, please contact us using the form below.

EBAY/ CRAIGSLIST

ORCA will only honor warranty claims for items purchased from our own site, www.ORCAcoolers.com, or an authorized dealer Click Here To Find An Authorized Dealer. BUYERS- Be aware when purchasing an ORCA item from a seller on EBAY or Craigslist that ORCA will not honor any warranty claim if you should have damage to, or issues with your product. ORCA is not responsible for returning, fixing, replacing, or handling any other claims made about products that are sold from an unauthorized source.SELLERS - ORCA actively monitors MAP violations and will work to protect our pricing. We do not support selling or buying through public resale sites.


ORCA Chaser Warranty

The ORCA Chaser carries a 5 year warranty against manufacturers defects in material or workmanship under normal use and service for the stainless steel cup body. No warranty is implied or given to the Tritan® Polymer lid. This warranty is your exclusive warranty and there are no warranties that extend beyond the description warranted here. If warranty applies, ORCA Coolers shall either repair the product or component or provide you with a replacement product or component if it provides defective under the terms of this warranty within the lifetime of the original purchaser. The warranty is not transferable. Owner must present original proof of purchase from an Authorized ORCA Coolers Dealer to obtain warranty service. Dealers, service centers or retail stores do not have the right to change the terms and conditions of the warranty. This warranty is not valid if the product or components have been: (1) used commercially, (2) damaged through abuse, misuse or neglect, (3) damaged in an accident, (4) unreasonably used or used for any purpose for which it was not intended, (5) repaired or altered in any way from its original configuration, (6) damaged due to any act of nature. Normal wear and tear, including dents, slight warping, scratches, discolouration, fading, nonsticking graphics or wear to skid pads is not covered under this warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. ORCA Coolers is not responsible for incidental or consequential damage resulting from any malfunction. ORCA Coolers reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the possession of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes. Please carefully review the care instructions manual for proper use and care of your ORCA Cooler. Damaged products must be returned directly to ORCA Coolers, in its original box or adequate packaging, freight prepaid at customer’s expense. Please include a copy of original sales receipt and the return authorization number with the product. To obtain a Return Authorization number,please contact us using the form below.

Register Your ORCA Product

This form is not for submitting a warranty claim. Use this form to register your ORCA Coolers product within 30 days of purchase to activate your warranty. If you are having a problem with your ORCA Coolers product, please scroll to the bottom of the page and use the form titled Submit a warranty claim


Submit A Warranty Claim